On Monday Feb 18th, I purchased and paid for a “Grandstream GXP1405 2-Line SIP Phone with HD Audio & PoE. NEW IN BOX + FREE SHIP” phone for $46.75 using Buy It Now. Mr Price promptly shipped the phone and it arrived on Thursday the 21st.
The phone came with a power supply, and when we plugged the phone in it did not power on. I also tried powering it using Power Over Ethernet, but the phone was dead on arrival.
The seller’s return policy was clearly stated on the auction:
I contacted Mr Price to return the phone, at this point I was interested in an exchange. pricecomm contacted me and told me that I had to contact Grandstream for a return. I told pricecomm that my Return Policy was with him. He refused to allow me to return the item without going through Grandstream. At this point, I filed a complaint with eBay because the seller was not honoring the terms of the auction, which is a legal contract in most states.
I did request that pricecomm not email me directly or call me on the phone, because I wanted this fiasco documented and had a feeling that it would end up needing to be resolved by eBay/PayPal. This seemed to enrage the seller even further. At this point, pricecomm compared me to his teenage daughter for “hiding behind the ebay message center”. He continued to call, but because of his bullying, I did not accept the calls. Next, pricecomm changed the Return Policy on the still active Buy It Now auction.
I filed eBay/PayPal complaint for refusing to honor the original terms of the Return Policy. Obviously, pricecomm didn’t read the entire complaint as it was a complaint about not honoring the Return Policy. pricecomm then sent me another message, accusing me of lying.
Eventually, eBay/PayPal sided with me.
When I left negative feedback about this debacle, pricecomm threatened to leave me negative feedback in retaliation. Then he left a false comment about not following his Return Policy, that he had changed, in response to my feedback.
Here are just a few of the eBay messages that pricecomm sent me. (Click on the image for a full size and readable version)
How This Could Have Been Avoided:
All of this drama could have been easily avoided had pricecomm simply honored the original Return Policy. If the phone did qualify for a Factory RMA, it was up to the seller to RMA the item to Grandstream. Instead, pricecomm fought me tooth and nail for a reasonable request to return the item.
eBay/PayPal finally sided with me and refunded my money. We had already shipped the phone back and had a confirmed tracking number that it had been received by Grandstream. In the end, we paid nearly $20 in return shipping with tracking to return a $46 phone sold by an angry seller.
pricecomm continues to harass me, so I’ve posted an update. My Horrible Experience with pricecomm on eBay (continued)
pricecomm continues to message me on eBay every few days. My Horrible Experience with pricecomm on eBay (Part 3)